Build your own Research Community with our Panel Management Software

In market and customer experience research, groups of people who repeatedly participate in surveys or customer experience projects are called panels. Panelists' names, email-addresses, and a variety of sociodemographic and other attributes are collected in a database. From this pool of people a specific subset is selected depending on the research question, and invited to take part in a survey, co-creation project - or usability test. This invitation is usually sent via email. For group discussions or one-on-one interviews this can also be done by phone call or text message.

Overview of our cXfactory all-in-one solution:

Online survey software LimeSurvey

• LimeSurvey is currently the most powerful open source online survey software. In recent years we've implemented it successfully for our clients multiple times and only had the most positive experiences with LimeSurvey. We don't see any reason to use other tools for standard research applications.
• LimeSurvey's success is outstanding. We'd be happy to realise high quality implementations of LimeSurvey for your company!
• Apart from standard online research features, LimeSurvey also offers efficient quota management, a powerful reporting module, as well as various export features to Excel and SPSS.
• LimeSurvey facilitates the communication between different channels: Its responsive layouts were especially designed for surveys conducted on mobile devices.

Attractive Web-Design

We deliver professional, modern web-designs. You can either choose one of our standard templates, or a fully custom design in line with your corporate identity.

Panel administration software cXfactory

Panel administrators can easily monitor and manage panel activity, see how many bonus points are owed / have been credited, use sampling features, assign participants to projects, manage panelist data, manage the registration questionnaire, and more:

• Manage panelist profile data
• Manage the Bonus-Points incentive programme
• Extensive sampling features
• Flexible import and export interfaces for frictionless interaction with existing survey solutions
• Landing page for panelists: Registration, profile management, log-out, typical content pages

We've complied a list of the most important advantages:

Strengthen Customer Focus: An online access panel can be used internally in many different ways, e.g. as part of product development, during innovation processes, in the context of service design activities or "just" for customer experience and market research. The use of a customer panel is an efficient way to let (potential) customers be part of decision and design processes.

Positive brand effect: With the use of an online access panel you'll be able to considerably change your market position and customer perception for the better. A particularly positive effect can be noted on such brand effects as innovation, reliability, customer proximity and participation.

Speed & convenience: Highly efficient polling and implementation processes enable you to execute even complex research projects up to 50% faster.

High profitability through significant cost-reduction: By intensively and efficiently using a customer panel you'll be able to cut costs in various departments, e.g. market research, e-business, marketing, sales, customer service, product development etc. Companies are usually able to amortise their investment within a few months.

Increased independence: a custom consumer panel is usually maintained by internal experts, and research studies are internally set-up and executed. This strengthens your company's knowledge and simultaneously reduces your dependence on panel service providers or other market research agencies.

New perspectives and potentials: Depending on the set-up of your consumer panel you can e.g. cooperate with a partner company and benefit on combined panel data. This will enable you to not only utilise your own customers and their data but your partner company's data as well.

• Consulting
• Community research trends & benchmarks
• ROI calculation / benefit cases
• Methodical design of your research community
• Technical concept and implementation
• Full service panel software cXfactory (licence, hosting, customisation, etc.)
• Community building and management
• Conducting surveys for you / your company using your own panel (incl. design and analysis)